FAQ

To put it simply, it’s because we don’t want to send two or more packages. Orders are triggered in our system by subscriptions. If you had two subscriptions, this would lead to two orders, which would also mean additional shipping costs. For this reason, you can also extend or reduce current subscriptions.

All our shipments have a tracking code that you can look up on your order. You can use this tracking code to track your shipment with DHL.

We have fixed times to hand over our subscriptions to our logistics service provider (DHL). These are always on Mondays (unless Monday is a holiday). From this point on, your package is on its way to you. The delivery time may vary depending on the destination country. Within Germany usually 1-2 days, in other countries this depends on local deliverers usually 4-5 days, but there can also be differences and delays here.

In your account you will find your current subscription under the menu item Subscriptions. For technical reasons (bundling of delivery and payment), we have limited the number of active subscriptions to 1. However, your subscription can include more than one product. These individual products can also be removed individually. If you have only subscribed to one product, you can only cancel or pause this product in the enclosing subscription.